Shipping policy

Shipping Policy

Last updated: July 2026

Thank you for shopping with Estella.

Every Estella item is individually embroidered to order in Latvia. Because each piece is made especially for you, our processing times are different from those of mass-produced products.

Processing Time

All products are made to order.

Our current production time is 3–5 business days before your order is shipped.

During busy periods, product launches, holidays, or promotional events, production may take slightly longer. If this happens, we will always do our best to keep you informed.

Shipping Destinations

Estella currently ships to:

Latvia
All European Union countries

We plan to expand to additional destinations in the future.

Estimated Delivery Times

After your order has been completed and dispatched, estimated delivery times are:

Latvia

1–3 business days

Baltic Countries

2–5 business days

European Union

3–10 business days

Please note that delivery times are estimates and may vary depending on the destination and courier.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

From time to time, Estella may offer free shipping promotions.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information (where available).

Customs & Duties

Orders shipped within the European Union are generally not subject to additional customs duties.

For shipments outside the EU (when available in the future), customers are responsible for any customs duties, taxes, or import fees required by their country.

Delays

While we work hard to dispatch every order on time, Estella is not responsible for shipping delays caused by:

courier services;
customs inspections;
severe weather conditions;
public holidays;
circumstances beyond our reasonable control.

Incorrect Shipping Information

Please ensure your shipping address is correct before completing your order.

Estella is not responsible for orders delayed or lost due to incorrect or incomplete shipping information provided by the customer.

If you notice an error, please contact us as soon as possible. If your order has not yet entered production or been dispatched, we will do our best to update your shipping details.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date at:

estella@estellaofficial.com

We will work with the shipping carrier to investigate the issue and find the best possible solution.

Multiple Products

If your order contains multiple items, they will usually be shipped together.

In some cases, items may be shipped separately to ensure faster delivery.

Contact

If you have any questions regarding shipping or your order, please contact us at: